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Hyperion Support

An Alternative Approach for Support on your Oracle-Hyperion Suite

Hyperion Support

The rapidly consolidating software industry has typically offered its customers a ‘one size fits all’ approach to software support. This has led many companies using stable software platforms to question the value of this approach and look at their options for software support. As companies are increasingly reviewing all of their operating costs to ensure that they are receiving good value for money, now is a good time to explore the alternative software support that Alui can provide.

Hyperion Support

Alui provides an alternative to the annual technical support you probably receive now from Oracle on your Hyperion solution. Our support offering, at 50% of your current fee, encompasses both technical support and application support. Alui’s customers make substantial on-going savings, whilst also receiving high levels of personal, expert service from an assigned Hyperion specialist, backed up by a dedicated support team.

Key benefits

The benefits that you will receive under our support programme include:

  • Lower support fees – Save at least 50% on your annual support fees
  • High level of service – Combines technical and application support from a technical support specialist who understands your business and your technical environment. Includes advice and assistance on upgrades are to server/client operating systems or third party tools such as Microsoft Office
  • Direct Dial model – Call and speak immediately to a specialist who can help you
  • No forced upgrades – We commit to supporting your current release for as long as you need, whatever version of the Oracle-Hyperion suite you use and for however long you intend to use it
  • Increased ROI on your original software purchase – A longer release lifespan means resources are made available for use elsewhere

Remote System Administration & Consulting

We offer a Remote System Administration service. As companies increasingly look at ways of optimising their resources, many are making the decision that the system administration tasks required for their Oracle-Hyperion solution can be effectively carried out by partnering with Alui.

We can provide consulting services, on-site or remote, at competitive rates.